You purchase the service in the online shop and receive the address in your order confirmation. Pack the wig carefully, preferably in a box with protective material, and send it with tracked shipping. We handle your wig with care and post it back to you when the service is complete. If you live in Stockholm or Uppsala, you are also welcome to visit our salons.
Processing time varies depending on the service and workload, but as a guideline we expect 3 to 10 business days from when we receive the wig. You will always get a confirmation when we have received it and when we have sent it back. If you are in a hurry, you are welcome to contact us at info@fairwithhair.se before you order.
Yes, you can combine services, for example washing and styling together with cutting, or repair combined with colouring. Contact us by email at info@fairwithhair.se before you order and we will help you plan it in the best way and give you a combined price quote.
We stand behind our work and always contact you if we see that the wig needs extra handling or if something unexpected comes up. If you are not satisfied with the result, we want to know right away. Contact us at info@fairwithhair.se and we will find a solution together. Your peace of mind matters to us.
Yes. We carry out wig services regardless of where the wig was bought. All we need is for the wig to be in a condition we can work with. If you are unsure whether your wig is suitable for a particular service, you are welcome to email a photo to info@fairwithhair.se and we will assess it before you order.
Frequently asked questions about
If you wear it daily, every six to eight weeks is reasonable. If you wear it less often, a couple of times a year is enough.
You can, and we're happy to show you how. The difference is that we also clean glue and tape residue from the hairline and deep-condition the hair – steps that are hard to do at home.
Yes. We adapt the products and temperature to the material, as synthetic and human hair need completely different treatment.
Three to five working days from when we receive the wig. If you need it sooner, you can add Express.
No, you can send the wig in. If you'd rather drop it off in person, you'll find us in Uppsala and Stockholm.
No, Wig Spa is washing, care and styling. If you want the shape recut, choose Custom Fit – we're happy to do both at the same time.
Usually a lot. If the hair has been neglected for a very long time it can't always be fully restored, and we'll tell you honestly what to expect.
Yes. Tell us how you'd like it, or send a photo, and we'll blow-dry and style it to match.
No. The grant covers hair replacement plus fitting and cutting, but not washing or maintenance.
Yes, Wig Care is our service plan with two Wig Spa treatments and one restyling over a year, at a lower price than buying them separately.