You purchase the service in the online shop and receive the address in your order confirmation. Pack the wig carefully, preferably in a box with protective material, and send it with tracked shipping. We handle your wig with care and post it back to you when the service is complete. If you live in Stockholm or Uppsala, you are also welcome to visit our salons.
Processing time varies depending on the service and workload, but as a guideline we expect 3 to 10 business days from when we receive the wig. You will always get a confirmation when we have received it and when we have sent it back. If you are in a hurry, you are welcome to contact us at info@fairwithhair.se before you order.
Yes, you can combine services, for example washing and styling together with cutting, or repair combined with colouring. Contact us by email at info@fairwithhair.se before you order and we will help you plan it in the best way and give you a combined price quote.
We stand behind our work and always contact you if we see that the wig needs extra handling or if something unexpected comes up. If you are not satisfied with the result, we want to know right away. Contact us at info@fairwithhair.se and we will find a solution together. Your peace of mind matters to us.
Yes. We carry out wig services regardless of where the wig was bought. All we need is for the wig to be in a condition we can work with. If you are unsure whether your wig is suitable for a particular service, you are welcome to email a photo to info@fairwithhair.se and we will assess it before you order.
Frequently asked questions about
No. Synthetic fibre doesn't take colour and is damaged by the chemicals. We only colour human hair.
Not always. Wig hair can't repair itself, so we never bleach harder than the hair can take. Sometimes that means we advise against a shade.
If only the front area needs matching, choose closure or frontal colouring. If all the hair is changing shade, choose full colour. Not sure? Send us a photo and we'll guide you.
A darker root that mimics regrowth. It makes the transition to the hairline more believable, especially on light wigs.
We get close, but the starting point determines the result. We always tell you in advance what's realistic for your wig.
Five to ten working days from when we receive the wig. Advanced colouring with several techniques takes longer.
All colouring affects the hair. We use gentle techniques and lower concentrations to protect the cuticle, but coloured wig hair needs more moisture afterwards.
Yes, if it's human hair. If it's been coloured before, we need to know, as old colour affects the result.
Wig hair has no regrowth, so the colour lasts until it washes out. With sulphate-free, colour-protecting products it lasts much longer.
Wash in lukewarm water with sulphate-free products and use a deep conditioner regularly. Coloured wig hair dries out faster than uncoloured hair.