You purchase the service in the online shop and receive the address in your order confirmation. Pack the wig carefully, preferably in a box with protective material, and send it with tracked shipping. We handle your wig with care and post it back to you when the service is complete. If you live in Stockholm or Uppsala, you are also welcome to visit our salons.
Processing time varies depending on the service and workload, but as a guideline we expect 3 to 10 business days from when we receive the wig. You will always get a confirmation when we have received it and when we have sent it back. If you are in a hurry, you are welcome to contact us at info@fairwithhair.se before you order.
Yes, you can combine services, for example washing and styling together with cutting, or repair combined with colouring. Contact us by email at info@fairwithhair.se before you order and we will help you plan it in the best way and give you a combined price quote.
We stand behind our work and always contact you if we see that the wig needs extra handling or if something unexpected comes up. If you are not satisfied with the result, we want to know right away. Contact us at info@fairwithhair.se and we will find a solution together. Your peace of mind matters to us.
Yes. We carry out wig services regardless of where the wig was bought. All we need is for the wig to be in a condition we can work with. If you are unsure whether your wig is suitable for a particular service, you are welcome to email a photo to info@fairwithhair.se and we will assess it before you order.
Frequently asked questions about
Normally three to six weeks. Your skin type, how much you sweat and which product we've used decide where in that range you land.
Because we first have to dissolve and clean the old bond from both your skin and the wig. That step takes time and has to be done carefully.
Yes, that's the whole point of fixing. Avoid water and strong heat for the first 24 hours, though.
Usually, yes. Tell us when you book if you have sensitive skin or eczema, or are having treatment that affects the scalp, and we'll choose a gentler bond.
Not when the bond is dissolved the right way. Damage almost always happens when the wig is pulled off without solvent, which you should never do.
We'll show you how to do it safely with a solvent. If you're unsure, we recommend letting us do it at your return visit.
We style the hair in so the transition is seamless. If you want the whole style recut to suit your face, choose Custom Fit as an add-on.
No. Let us know when you book and we'll set aside the right amount of time and check the construction is suitable for fixing.
Allow about one to two hours. Return visits often take a little longer because the old bond has to be dissolved first.
No. Many people manage fine with the right size and a good elastic band. Fixing is for you if you want maximum security or have little or no hair of your own.