You purchase the service in the online shop and receive the address in your order confirmation. Pack the wig carefully, preferably in a box with protective material, and send it with tracked shipping. We handle your wig with care and post it back to you when the service is complete. If you live in Stockholm or Uppsala, you are also welcome to visit our salons.
Processing time varies depending on the service and workload, but as a guideline we expect 3 to 10 business days from when we receive the wig. You will always get a confirmation when we have received it and when we have sent it back. If you are in a hurry, you are welcome to contact us at info@fairwithhair.se before you order.
Yes, you can combine services, for example washing and styling together with cutting, or repair combined with colouring. Contact us by email at info@fairwithhair.se before you order and we will help you plan it in the best way and give you a combined price quote.
We stand behind our work and always contact you if we see that the wig needs extra handling or if something unexpected comes up. If you are not satisfied with the result, we want to know right away. Contact us at info@fairwithhair.se and we will find a solution together. Your peace of mind matters to us.
Yes. We carry out wig services regardless of where the wig was bought. All we need is for the wig to be in a condition we can work with. If you are unsure whether your wig is suitable for a particular service, you are welcome to email a photo to info@fairwithhair.se and we will assess it before you order.
Frequently asked questions about
Lace-Cut only trims the front mesh edge. Custom Fit also includes cutting in the style, adjusting the cap size and a sewn-in band if needed.
Yes, if you want an invisible hairline. Lace products come with a wide mesh edge that's meant to be cut off and would otherwise show against the forehead.
Yes. We cut lace on full wigs, frontals and closures.
Yes. Get in touch before you order and we'll send you instructions for sending it in.
Yes, both. HD lace is thinner and needs extra care, which is included in the service at no extra cost.
You can, but the margin is a couple of millimetres and a crooked cut can't be undone. It's the step most people get wrong at home.
No, that's a separate service called Hairline Perfect. Many people add it at the same time, as the steps are done in the same job.
The cutting is done before we ship and normally adds a day or a few days to the delivery time.
No. We only cut the mesh, using tools made for lace, so the knots holding the hair stay intact.
Handle the front edge gently when applying and washing, and never pull directly on the lace when taking the hair off.