B2B terms for business customers

Here you will find the terms that apply when your company shops with a business account at Fairwithhair. The seller is Fairwithhair Josiander AB. The B2B terms apply alongside our regular terms of purchase, which apply instead when you shop as a private individual. Below we summarise what the terms mean in practice for salons, stylists and resellers – the full terms above always apply. The terms cover customer levels, prices, minimum order, payment, delivery, returns and complaints, among other things.

Who do the terms apply to?
The terms apply to companies registered in Sweden that have applied for and been granted an approved business account, such as salons, stylists, clinics, shops and wholesalers in hair and beauty. Purchases are made in the company's name and for the company's business. We review every application and have the right to decline an application without giving a reason. The account is personal to the company and may not be lent to others.

Customer levels and volume ladder
The discount depends on how much the company buys. All new business accounts start at the Start level, which covers an annual volume of 0–10,000 SEK. This is followed by Salong (10,000–50,000 SEK), Grossist (50,000–150,000 SEK) and Premium (150,000 SEK and above). The level is determined by purchases over the last 12 months excluding VAT, and we review the volume monthly. When a threshold is passed, the new level applies from the company's next order – not retroactively and not in the middle of an ongoing order. If the volume drops below a threshold, the company moves down in the same way.

Prices and discount per product group
The discount varies between product groups, for example human hair, synthetic hair, hair care, Cocochoco and accessories. Trade prices are shown excluding VAT when you are logged in, and VAT is added at checkout. We reserve the right to change prices, and the price that applies is the one shown when the order is placed. Because you see your own prices directly in the online shop, you always know what an order costs before you confirm it.

The Professional range
For stylists there is the Professional range with bleach, hydrogen peroxide, activator and professional hair colour, sold to businesses only. Prices in the Professional range are already trade prices, so the regular volume discount is not added on top. Otherwise, the same terms for ordering, payment, delivery and returns apply as for the rest of the business range.

Minimum order and what is included
Your first order must be at least 2,000 SEK excluding VAT. After that the minimum is 1,000 SEK excluding VAT per order. The business range covers the products in the online shop, for example human hair extensions, wigs, KIS Haircare, Cocochoco and accessories, and for stylists also the Professional range. Salon services, wig services, training courses and package offers are not included in the business range.

Payment
Payment is made by card at checkout. After a few completed orders without remarks we can offer invoice payment. We decide on invoice payment case by case, so feel free to get in touch if you would like to know more.

Delivery and risk
We normally ship within 2–3 days, and the shipping cost is shown at checkout before you pay. If an item is out of stock, we deliver it immediately or within 2 weeks, depending on the order. The risk for the goods passes to the buyer once the goods have been delivered. We therefore recommend checking your delivery when it arrives.

Returns
The right of withdrawal under the Swedish Distance Contracts Act (distansavtalslagen) only applies to consumers and does not apply to business purchases. We still accept returns of unopened items in their original packaging within 14 days of delivery. Opened hair and opened hair care are not taken back for hygiene reasons, and special orders cannot be returned. The buyer pays the return shipping, and returns are sent to Fairwithhair Josiander AB, Box 6077, 102 32 Stockholm.

Complaints
A fault with an item must be reported to us in writing within a reasonable time after the fault was discovered. We decide whether the item is repaired, replaced or credited. Please describe the fault as clearly as possible when you contact us at info@fairwithhair.se.

Reselling and account closure
If you resell our products, you set your own prices, and we can give recommended prices. Use our product names and images correctly and do not claim that your company is Fairwithhair. We may close a business account if the terms are not followed, if the company no longer meets the requirements or if payments are not made. Swedish law applies, and disputes are settled by the Swedish general courts.

Apply or contact us
Ready to start shopping as a business? Read more on the Business account page and send your business account application – we reply within one working day. If you have questions about the terms, you are welcome to call +46 76-415 90 00 or email info@fairwithhair.se.