Frequently asked questions about orders, returns and care

Here we have gathered the answers to the questions we are asked most often about orders, shipping, returns, requisitions (rekvisition) and caring for hair extensions and wigs. The page is meant as a quick route to the right information, whether you shop in our online store or visit one of our salons in Stockholm and Uppsala. Fairwithhair has helped customers with hair extensions, wigs and hair care since 2009, and we are rated 4.7 on Bokadirekt. If you cannot find what you are looking for, you are always welcome to email us.

Orders and delivery
We ship to Sweden, Norway, Denmark, Finland, Germany, Austria, Poland, Switzerland, the United Kingdom, Spain, Malta, Italy, France, the Netherlands, Belgium, the USA and Canada. Straight after your purchase you receive an order confirmation by email, and when the parcel leaves us you receive a delivery confirmation. Delivery time within Sweden is 2–3 days. If you cannot find the emails, check your spam folder or contact us with your order number.

How much does shipping cost?
Within Sweden, shipping is free from 890 SEK. Below 890 SEK, shipping costs 69 SEK, and from 1,200 SEK we send by registered post at no extra cost. For other countries, shipping costs and the free shipping threshold vary between countries. The exact cost is always shown at checkout before you complete your purchase, so you know what you are paying. You will find more information in our shipping policy.

Customs and fees outside the EU
For deliveries to Norway, Switzerland, the United Kingdom, the USA or Canada, customs duties and import fees may apply when the parcel reaches your country. The fees are set by your country’s customs authority and paid by you as the customer. Feel free to contact your local customs authority before you order if you want to know what applies to your delivery.

Right of withdrawal and returns
You have a 14-day right of withdrawal from the day you receive your order. Return shipping is paid by you as the customer. All returns are sent to our PO box: Fairwithhair Josiander AB, Box 6077, 102 32 Stockholm. Include the packing slip in the parcel so we can match the return to the right order. Returns are not accepted at our salons – neither in Stockholm nor in Uppsala. If you hand in a return at a salon, it cannot be registered and your refund will be delayed. Read the full terms on our page about exchanges and returns.

Hair extensions are a hygiene product
For a return of hair extensions to be approved, the product must be unused and in its original packaging. So look at the colour in both daylight and indoor lighting before you open the packaging. If you are unsure about the colour before you order, you can compare shades in our colour chart or send us a photo of your hair, and we will help you choose.

Parcels that are not collected
The parcel stays at the pick-up point for 14 days. If it is not collected, we charge 250 SEK for shipping, return shipping and handling. So keep an eye on the collection notice to make sure you pick up the parcel in time.

Wigs with a requisition (rekvisition)
If you have a requisition (rekvisition) for a wig, email it to info@fairwithhair.se together with what you would like to order, and we will create your order manually. If you need to pay a difference, this is done afterwards. Requisitions only apply in Sweden. You will find more information on our page about wigs with a requisition.

Real hair extensions or vegan hair?
Real hair extensions are human hair and can be coloured, heat-styled and worn for a long time with the right care. Vegan hair is made from synthetic fibre, costs considerably less and comes pre-styled in its texture. It cannot be coloured. Which one suits you best depends on how you want to wear the hair and how often you like to change your style.

Caring for vegan hair
Our vegan range is heat-resistant but cannot take as much heat as real hair. Always use low heat and check what the individual product page says before styling. Wash gently in lukewarm water with shampoo and conditioner made for synthetic hair, and do not rub. Let the hair air-dry flat on a towel or hanging on a wig stand, and store it somewhere dry and cool when you are not wearing it.

How often do hair extensions need moving up?
It depends on the method and how fast your own hair grows. Feel free to contact the salon and we will guide you based on your particular method. If you would like advice before choosing a method, you can book a free consultation in the salon or online.

Can’t find the answer?
Email us at info@fairwithhair.se and we will help you. We handle bookings and questions about appointment times by phone on +46 76-415 90 00. You are also very welcome to visit our salons – in Stockholm at Norrtullsgatan 26A by Odenplan and in Uppsala at Skolgatan 49. You will find more about contact, delivery and complaints on our customer service page.