Customer service at Fairwithhair

Fairwithhair customer service helps you with everything from orders and delivery to returns, complaints and advice on which hair suits you. We have gathered the most important information here – and if you cannot find what you need, you are always welcome to contact us by phone or email. We answer questions about both our online shop and our salons in Stockholm and Uppsala. You will also find many answers in the questions further down this page.

Contact customer service
For questions about bookings, appointment times or our salons, call us on +46 76-415 90 00. We handle bookings and questions about appointment times by phone, not by email. If your question is about an order from our online shop, email info@fairwithhair.se. Please include your order number so we can help you faster.

Orders and delivery
Delivery time within Sweden is 2–3 days. Straight after your purchase you receive an order confirmation by email, and when the parcel leaves us you receive a delivery confirmation. If you cannot find the emails, check your spam folder or email us with your order number. The parcel stays at the pick-up point for 14 days, so make sure you collect it in time. You will find more information in our shipping policy.

Returns and exchanges
You have a 14-day right of return. The item must be unused, with an unbroken seal and in its original packaging. Returns are sent to Fairwithhair Josiander AB, Box 6077, 102 32 Stockholm – not to the salons – and you pay the return shipping yourself. For hygiene reasons, used or tried-on wigs, hair pieces and hair extensions with a broken seal cannot be returned, nor can opened hair care products or special orders. Please include the packing slip in the parcel. If you hand in a return at one of the salons, it cannot be registered and your refund will be delayed. Read more in our returns and refund policy.

Refunds
Once we have received and approved your return, we will let you know by email. The money is refunded to the same payment method you used within 14 days at the latest. If you have questions about a return in progress, email info@fairwithhair.se with your order number.

Complaints about a faulty item
Have you received a faulty item? Email info@fairwithhair.se as soon as you notice the fault. Include your order number, a description of the fault and photos of the product and packaging. That way we can assess the case quickly and get back to you.

Shipping and free shipping
Within Sweden, shipping is free from 890 SEK. Below 890 SEK, shipping costs 69 SEK, and from 1,200 SEK we send by registered post at no extra cost. For other countries, shipping costs and the free shipping threshold vary, and the exact cost is always shown at checkout before you complete your purchase.

Delivery to other countries
We ship to Sweden, Norway, Denmark, Finland, Germany, Austria, Poland, Switzerland, the United Kingdom, Spain, Malta, Italy, France, the Netherlands, Belgium, the USA and Canada. For deliveries to Norway, Switzerland, the United Kingdom, the USA or Canada, customs duties and import fees may apply. These are set by your country’s customs authority and paid by you as the customer.

Payment
You pay safely with encrypted payment and can choose to pay later with Klarna, by invoice or in instalments at checkout.

Wigs with a requisition (rekvisition)
If you have a requisition (rekvisition) for a wig, email it to info@fairwithhair.se together with what you would like to order, and we will create the order manually. If you need to pay a difference, this is done afterwards. Requisitions only apply in Sweden. Read more on our page about wigs with a requisition.

Our salons
Our salon in Stockholm is at Norrtullsgatan 26A by Odenplan and is open Monday to Friday 10.00–19.00, with Saturdays by appointment. The salon in Uppsala is at Skolgatan 49, 753 32 Uppsala, and is by appointment only. Read more about the salon in Stockholm and the salon in Uppsala. Please note that returns are not accepted in the salons.

Help choosing the right product
Unsure about colour, length, texture or style? Book a free consultation in the salon or online and we will help you. You can also send us a photo of your hair or compare colours in our colour chart. You will find more answers in our FAQ. We are happy to help you find the right hair extensions, wig or hair care for your needs.

Terms and policies
All terms for purchases from our online shop can be found in our terms of service. There you will also find information on returns and refunds, delivery and our privacy policy. Fairwithhair has helped customers with hair extensions, wigs and hair care since 2009, and we are rated 4.7 on Bokadirekt – we are here so you can feel confident throughout your purchase.