Your new wig – how to get started
Congratulations on your new wig! Here we walk you through everything from day one to washing, styling and service, so your wig feels right and lasts a long time.
Step by step
Washing & care
Styling & storage
Service & repair
Unpack, try it on and adjust
The first few days are about getting to know your wig. Take your time, try it on in front of the mirror and adjust until it sits the way you want. If you'd like help, we'll show you how to put it on.
HOW TO CARE FOR YOUR WIG
Washing
Human hair every one to two weeks, synthetic every other week.
Styling
Human hair handles heat, synthetic up to 120 °C.
Storage
On a wig stand or in its net, cool and dry.
Service
Washing, styling and repair with us.
Hair care for your wig
Gentle products made for human hair wigs – for washing, moisture and shine without drying out the hair.
Frequently asked questions about your new wig
Gather your own hair flat against your head, hold the wig at the nape and pull it forward, then place the hairline just above your own. Adjust the straps until it feels secure. We go through it step by step in the blog post Putting on your wig step by step, and you can also book Learn to put on your wig with us.
For most people the wig feels natural after a few days to a couple of weeks. Start with a few hours at a time and increase gradually. If it presses or itches, the straps may need adjusting.
Yes, on wigs with lace along the forehead, such as Lace Front Plus, the lace is trimmed to follow your hairline. Cut carefully, a little at a time and close to the hair. If you'd rather not do it yourself, we can help with lace trimming.
Wash a human hair wig once a week to every other week, as needed. Wash a synthetic wig about every other week. Read more in care tips for human hair wigs and care tips for synthetic wigs.
Use gentle, sulfate-free products made for wigs, and a conditioner that moisturizes without weighing the hair down. See our hair care for human hair wigs and hair care for synthetic hair.
A human hair wig can be heat styled just like your own hair – use heat protection and keep heat away from the lace. A synthetic wig tolerates heat up to 120 °C, so always check the temperature before you start.
No, all our wigs are glueless and stay in place with adjustable straps. If you want extra hold, we recommend Ultra Hold, Fair Glue Gel, Glue Gel Spray or Ultra Hold Lace Front Tape. Ultra Hold and the tape are removed with C-22, while Fair Glue Gel and Glue Gel Spray come off with water. See our wig accessories.
Store the wig on a wig stand or in its net, somewhere cool and dry and out of direct sunlight. Always let it dry completely before putting it away, and don't sleep in your wig.
A Luxury human hair wig lasts 1–2 years with normal use, and up to 5 years if the lace is repaired or replaced. Classic lasts 2–4 months, Premium 3–5 months and a synthetic wig 1–3 months, depending on how much you wear it.
Yes. Luxury wigs can be renewed after about 7–9 months – we replace the lace, re-sew the wig or add hair so it regains its fullness. We always look at the wig first and tell you what can be done. See all wig services.
Blog posts about wigs & hair pieces
Your new wig – everything you need to know after buying
We're here to help
Need help with your wig?
Book an appointment and we'll show you how to put on, care for and style your wig.