Refund policy

RETURNS AND EXCHANGES

We offer 14-day returns from the day you receive your order. This means you have 14 days to request a return from the day the item was delivered to you.

For a return to be approved, the item must meet the following conditions:

  1. The item must be in the same condition as when you received it
  2. The item must be unused, with any seal unbroken where applicable
  3. All tags and any seals must still be attached
  4. The item must be in its original packaging
  5. You must be able to show a receipt or other proof of purchase

RETURN ADDRESS: Fairwithhair Josiander AB, Box 6077, 102 32 Stockholm, Sweden

DAMAGED AND INCORRECT ITEMS

Always check your order when you receive it. If an item is damaged or defective, or if you have received the wrong item, please contact us as soon as possible at info@fairwithhair.se

Please include:

  1. Your order number
  2. A description of the fault
  3. Photos of the product and the packaging

This helps us assess the matter and put things right in the best possible way.

ITEMS THAT CANNOT BE RETURNED

For hygiene and safety reasons, certain items cannot be returned. This applies, among other things, to:

  1. Used or tried-on wigs, hairpieces and hair extensions where the seal has been broken
  2. Opened hair care and styling products
  3. Special-order or customised products

If you are unsure whether a particular product can be returned, you are always welcome to contact us before you buy or before you send the item back.

RIGHT OF WITHDRAWAL WITHIN THE EU

If your order is delivered within the EU, you have the right under applicable consumer rules to cancel your purchase within 14 days of receiving the item, without giving any particular reason.
For the right of withdrawal to apply, the item must be in the same condition as when you received it:

  1. Unused
  2. With all tags still attached
  3. In its original packaging
  4. With a receipt or other proof of purchase

REFUNDS

Once we have received and inspected your return, we will let you know by email whether or not your return has been approved.
If your return is approved:

  1. The refund is made to the same payment method that was used for the purchase
  2. The refund is normally made within 10 working days of our approving your return

Please note that it may take additional time before the amount appears in your account, depending on your bank or card issuer.
If more than 15 working days have passed since you received confirmation that your return was approved and you still cannot see your refund, please contact us at info@fairwithhair.se

DELIVERY

At checkout you can see which delivery options are available for your region, as well as current delivery times.
We always aim to keep our products in stock. If a product is not available for immediate delivery, this is clearly shown on the product page and at checkout.

  1. Normal delivery time is approximately 1–3 working days
  2. Weekends and public holidays do not count as working days
  3. If parts of your order cannot be shipped right away, you are welcome to contact us and we can help you with a partial delivery or an exchange for a similar item

If we are unable to meet the promised delivery time because the item has sold out or due to other circumstances, we will contact you by email.

ORDER CONFIRMATION AND SHIPPING CONFIRMATION

After you complete your purchase, an order confirmation is sent to the email address you entered at checkout.
If you cannot find your order confirmation, please also check your spam folder.
When your order is packed and ready to leave our warehouse, you will receive a shipping confirmation.

UNCOLLECTED PARCELS

Once your order has been shipped, the parcel must be collected within 14 days of its arrival at the pick-up point.
If the parcel is not collected and is returned to us, we charge a fee of 350 SEK to cover our costs for shipping, return shipping, handling and administration.

EXCHANGES

If you would like to exchange for a different product or colour:

  1. Follow the return steps above so that the item is sent back to us
  2. Place a new order for the item you want

This way we make sure the new product does not sell out in the meantime, and you get a clear overview in your order history.

QUESTIONS AND CONTACT

Unsure how to handle a return, exchange or complaint?
You are always welcome to email us at info@fairwithhair.se